See your user experience firsthand with video playbacks of their web and mobile sessions.
See exactly what users experience with context for every click. Session recordings reveal the "why" behind every interaction.
No recording caps. Watch as many user sessions as you need, stored for as long as you need them.
Pendo unifies user signals—quant, qual, visual, and sentiment—for complete clarity. No context switching required.
Filter for relevance or dive into Suggested Session Replays revealing hidden behavior trends.
Gain immediate context behind signals like user drop-off, NPS detractors, or unclear feedback.
We offer three out-of-the-box, no-code settings that are fully customizable to your needs with our session replay software.
Act on insights fast—validate trends, see errors in logs, and report bugs with Pendo AI.
See where employees get stuck by capturing workflows in tools like Salesforce or Zendesk.
“WithSessionReplay,thesupportagentcangetallthecontexttheyneedwithouthavingtoaskanotherquestion.”
Lauren Lathorp
Senior Manager of Customer Support, Avero
See how Pendo Session Replay works for your specific challenges, whether you’re tracking adoption, proving ROI, or measuring AI.
Session Replay FAQs
Video playbacks of in-app user behavior. Captures user events such as clicks, cursor movements, scrolling, and more. Looking to learn more? Check out our session replay guide!
If you have the Pendo snippet installed on your app, you can get started with Session Replay right away.
Yes. Pendo records sessions in any third-party application where the Pendo snippet is installed. This gives you visibility across your entire software ecosystem, not just your core product.
Yes. Pendo captures session replays on iOS and Android mobile apps, the same behavioral visibility you get on web, in one unified dashboard.
Yes! Pendo’s Session Replay is designed with privacy and security in mind, making it ideal for your software experience management experience. Sensitive data like passwords and PII are automatically excluded, and you can customize what’s recorded. Data is encrypted in transit and at rest, ensuring compliance with GDPR, CCPA, and SOC 2. Learn more about Session Replay privacy here.
Hotjar and Clarity both surface rage clicks in heatmaps and individual session replays — you can filter sessions by rage click events and watch exactly what happened. What they lack is product context. Neither tool knows whether the user rage-clicking is a trial user hitting a paywall, a power user hitting a broken shortcut, or an onboarding user confused by a tooltip — because they don't have that identity layer. Pendo can filter replays to that specific cohort because Session Replay and Analytics share the same user model. The 47 rage clicks become answerable: it was 39 trial accounts in their first week.
Yes — but only if your session replay tool is connected to developer-level context. Watching a replay shows you what a user did; identifying root cause requires knowing what the application was doing at the same time. Pendo Session Replay includes synchronized developer tools — console logs and network requests run in the same timeline as the user interaction. When you see a rage click, you can immediately check whether a network request failed, whether a JavaScript error fired, or whether the UI rendered in a state the user didn't expect. This eliminates the back-and-forth between product and engineering teams that normally adds days to bug resolution.
Gain powerful product data and insights into how users move through your web and mobile applications. Track every feature interaction, session, and workflow to understand what drives retention—no manual event tagging needed.
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Adoption strategies, AI rollouts, proving ROI: Our team gets genuinely excited about solving these challenges with you.
